Please read these Terms and Conditions carefully before using the MCOMP Service.
Interpretation and Definitions
Interpretation
Words whose initial letters are capitalized have the meanings defined below. The definitions apply whether the words appear in singular or plural form.
Definitions
For purposes of these Terms and Conditions:
Account means an account approved by the Company and created for You to access the Service or parts of the Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where control means ownership of 50% or more of the voting securities or other authority to direct management.
Company, We, Us, or Our means MCOMP LLC, Buena Park, California 90621, United States.
Country means the State of California, United States.
Customer Data means information, configurations, watchlists, alerts, messages, files, support attachments, and other content submitted to or created in the Service by You or Your Organization.
Feedback means feedback, ideas, innovations, or suggestions You provide regarding the Service.
Free Trial means a limited no-charge access period approved by the Company under the Free Trial section of these Terms.
Organization means the business or other entity whose approved invitation, Account, Subscription, or Free Trial You use to access the Service.
Service means the MCOMP websites, web application, desktop application, application programming interfaces, and related services made available by the Company, including the services accessible through https://mcomp.io and https://mcomp.app.
Subscription means paid access to the Service established by the Company for an approved Organization on a recurring basis.
Terms means these Terms and Conditions and any documents expressly incorporated by reference.
Third-Party Service means a website, platform, identity provider, payment processor, data source, integration, or other service not owned or controlled by the Company.
You or Your means the individual accessing or using the Service and, when applicable, the Organization or legal entity on whose behalf that individual acts.
Acknowledgment
These Terms govern Your access to and use of the Service and form an agreement between You and the Company.
By accepting an invitation, creating an Account, or accessing or using the Service, You agree to be bound by these Terms. If You do not agree, You may not access or use the Service.
If You access or use the Service on behalf of an Organization, You represent that You have authority to bind that Organization to these Terms. The Organization is responsible for its authorized users and their use of the Service.
You represent that You are at least 18 years old. The Company does not permit individuals under 18 to use the Service.
Your access to and use of the Service is also subject to Our Privacy Policy, which describes how We collect, use, retain, and disclose personal information. Please review the Privacy Policy before using the Service.
Accounts and Organization Authority
Accounts are not available through unrestricted public registration. Access requires an invitation or other approval from the Company or an authorized Organization administrator.
You must provide accurate, complete, and current information and promptly update it when necessary. The Company may suspend or terminate an Account containing materially false, incomplete, or outdated information.
Authentication credentials may be issued or managed through an approved Third-Party Service. You are responsible for safeguarding Your Account and authentication methods, restricting access to authorized persons, and notifying the Company promptly at [email protected] if You become aware of unauthorized access or a security incident involving Your Account.
Organization Owners and administrators may manage membership, roles, access, settings, and Customer Data within their Organization. You are responsible for ensuring that anyone You authorize has appropriate permission to access the Organization and its Customer Data.
Subscriptions
Subscription Billing
Some or all of the Service requires a paid Subscription. Commercial terms, including the billing interval and price, are agreed directly with the Company. After approval, the Company manually establishes the Subscription through Stripe or another disclosed payment processor.
Once established, Stripe charges the payment method or billing account associated with the Subscription in advance at the agreed recurring interval. The Subscription automatically renews at that interval until You or the Company cancels it.
You must provide accurate and complete billing information directly to the payment processor and keep it current. Payment processing is governed by the payment processor's applicable terms and privacy policy. The Company may suspend paid access for overdue or failed payments after reasonable notice where practicable.
Subscription cancellations
You may request cancellation by contacting the Company at [email protected]. MCOMP does not currently provide in-application Subscription cancellation.
To prevent the next recurring charge, submit the cancellation request before the next renewal date. Unless the Company states otherwise or terminates access for breach, cancellation takes effect at the end of the then-current paid period and access continues through that period.
Fee Changes
The Company may change Subscription fees. Fee changes take effect no earlier than the next renewal after reasonable prior notice, giving You an opportunity to cancel before the changed fee applies.
Continued use of a paid Subscription after a fee change takes effect constitutes agreement to the changed fee.
Refunds
Except when required by law or expressly approved by the Company, paid Subscription fees are non-refundable. The Company may consider refund requests case by case at its sole discretion.
If the Company terminates a paid Subscription for convenience and not because of Your breach, misuse, nonpayment, or request, the Company will refund prepaid fees covering the unused portion of the paid Subscription period after termination.
Free Trial
The Company may, at its sole discretion, offer an approved Organization a fourteen-day Free Trial. The Free Trial begins when the invited Organization Owner accepts the trial invitation and continues for fourteen consecutive 24-hour periods.
No billing or payment-card information is collected to begin the Free Trial. The Free Trial does not automatically convert to, renew as, or charge for a paid Subscription. Continued access requires manual approval and conversion by the Company. The Company may manually convert an Organization before the Free Trial ends when the Organization elects to continue and paid access is arranged.
When a Free Trial expires or is ended early, access to the Service is suspended immediately and the Organization enters a 24-hour quarantine. The Company may still convert the Organization during that quarantine. Unless converted, the Organization and its Customer Data are scheduled for deletion after the quarantine.
Certain information may remain for longer in backups, legal records, security and audit records, anti-abuse records, deidentified lifecycle records, or systems needed to establish, exercise, or defend legal claims. Third-Party Services may complete deletion according to their own processing schedules. These exceptions remain subject to the Company's established retention practices and applicable law.
The Company may modify, suspend, or discontinue a Free Trial offer, or end a particular Free Trial early, at any time subject to applicable law. Ending a Free Trial early does not create a charge or automatic paid Subscription.
Customer Data
As between You and the Company, You or Your Organization retain ownership of Customer Data. You grant the Company a limited, non-exclusive right to host, copy, process, transmit, and display Customer Data only as reasonably necessary to provide, secure, maintain, and support the Service, comply with Your instructions, or meet legal obligations.
The Company does not receive a general right to publicly display or distribute Customer Data. Customer Data may be made available to other authorized members of Your Organization according to its roles, settings, and instructions.
You represent that You have the rights and permissions necessary to submit Customer Data and allow the Company to process it under these Terms. You remain responsible for the legality, accuracy, and appropriateness of Customer Data and for maintaining any independent copies Your Organization requires.
The Company may remove or restrict Customer Data when reasonably necessary to address a legal claim, security risk, violation of these Terms, or harm to the Service or another person.
Acceptable Use
You may not use the Service to violate any law, regulation, third-party right, or contractual obligation.
You may not share Accounts or authentication credentials with unauthorized persons; circumvent access controls, usage limits, or security measures; probe or test systems without authorization; introduce malware or harmful code; interfere with the Service or another user's access; or use the Service to gain unauthorized access to data, accounts, systems, or Third-Party Services.
You may not copy, resell, sublicense, reverse engineer, decompile, disassemble, scrape, or use automated means to access the Service except as expressly permitted by the Company, an authorized API, or applicable law that cannot be waived.
You may not use Customer Data or the Service to infringe intellectual property, privacy, publicity, confidentiality, or other rights; impersonate another person or entity; transmit unlawful, fraudulent, defamatory, threatening, or abusive material; or submit information You are not authorized to use.
The Company may investigate suspected misuse and may restrict or suspend access when reasonably necessary to protect the Service, its users, Third-Party Services, or the public.
Service Data and Third-Party Information
The Service may display or analyze event, ticket, inventory, pricing, marketplace, venue, and other information obtained from Third-Party Services or public sources. This information may be delayed, incomplete, unavailable, or inaccurate. The Company does not guarantee ticket availability, price, inventory, resale value, transaction completion, or profit.
The Service provides operational and analytical tools, not financial, investment, legal, tax, or other professional advice. You are responsible for Your decisions, transactions, compliance obligations, and independent verification of information before acting on it.
The Company is not a ticket seller, marketplace, broker, venue, or payment intermediary for transactions You conduct with Third-Party Services. Unless expressly stated, MCOMP is not sponsored by, endorsed by, or affiliated with the ticketing platforms, marketplaces, venues, or other third parties referenced in the Service.
Your use of a Third-Party Service is governed by that third party's terms and privacy practices. The Company does not control and is not responsible for the availability, security, accuracy, content, or practices of Third-Party Services.
Features that use automated or artificial-intelligence systems may produce incomplete or inaccurate output. Such output requires human review and must not be treated as a guarantee or the sole basis for a consequential decision.
Intellectual Property
The Service and its original software, interfaces, designs, documentation, branding, features, and functionality, excluding Customer Data and third-party materials, are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, trade-secret, and other applicable laws. The Company's trademarks and trade dress may not be used without prior written consent.
Your Feedback to Us
You assign to the Company all rights, title, and interest in Feedback You provide regarding the Service. If an assignment is ineffective, You grant the Company a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, disclose, modify, distribute, and otherwise exploit that Feedback without restriction or compensation.
Service Availability and Changes
The Company may maintain, update, modify, suspend, or discontinue any part of the Service. The Company does not guarantee that every feature or Third-Party Service will remain continuously available, error-free, or compatible with every device.
Unless the Company agrees to a separate written service-level commitment, no service-level agreement, uptime guarantee, response-time guarantee, or data-restoration guarantee applies.
Termination
The Company may suspend or terminate access immediately when reasonably necessary for a material breach of these Terms, nonpayment, fraud, unlawful activity, security risk, misuse, protection of the Service or others, or expiration or early termination of a Free Trial.
You may terminate paid access by canceling the Subscription as described above. Merely discontinuing use does not cancel recurring billing.
Upon termination, Your right to use the affected Service ends. Customer Data will be handled according to these Terms, the Privacy Policy, the applicable Subscription arrangement, and established retention practices. Terms that by their nature should survive termination, including payment obligations, intellectual-property provisions, Feedback rights, disclaimers, and limitations of liability, will survive.
Limitation of Liability
To the maximum extent permitted by applicable law, the aggregate liability of the Company and its suppliers arising out of or relating to the Service or these Terms will not exceed the fees paid to the Company for the Service during the twelve months immediately preceding the event giving rise to the claim, or 100 US dollars if no fees were paid during that period.
To the maximum extent permitted by applicable law, the Company and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, business, data, goodwill, or privacy; business interruption; or the cost of substitute services, even if advised that such damages were possible and even if a remedy fails of its essential purpose.
Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided "AS IS" and "AS AVAILABLE," with all faults and without warranty of any kind. To the maximum extent permitted by law, the Company, its Affiliates, licensors, and service providers disclaim all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing, performance, usage, or trade practice.
Without limiting the foregoing, the Company does not warrant that the Service will meet Your requirements; achieve intended results; be compatible with every device, application, system, or Third-Party Service; operate without interruption; meet any reliability standard; preserve all data without loss; or be free of errors, harmful components, or security vulnerabilities.
Some jurisdictions do not allow the exclusion of certain warranties or limitations on statutory rights. In those jurisdictions, the exclusions apply only to the greatest extent permitted by law.
Governing Law
The laws of the State of California, excluding its conflict-of-law rules, govern these Terms and Your use of the Service. Your use of the Service may also be subject to other applicable local, state, national, or international laws.
Disputes Resolution
If You have a concern or dispute, You agree to first attempt to resolve it informally by contacting the Company at [email protected].
For European Union (EU) Users
If You are a European Union consumer, You retain any mandatory protections provided by the law of the country in which You reside.
United States Federal Government End Use Provisions
If You are a United States federal-government end user, the Service is a Commercial Item as that term is defined at 48 C.F.R. Section 2.101.
United States Legal Compliance
You represent that You are not located in a country subject to a United States government embargo or designated by the United States government as supporting terrorism, and that You are not listed on a United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held unenforceable or invalid, it will be modified and interpreted to accomplish its objectives to the greatest extent permitted by law, and the remaining provisions will remain in effect.
Waiver
Failure to exercise a right or enforce a provision does not waive that right or provision. A waiver of one breach is not a waiver of any later breach.
Translation Interpretation
If these Terms are translated, the original English text controls in the event of a conflict.
Changes to These Terms and Conditions
The Company may modify these Terms. If a revision is material, the Company will make reasonable efforts to provide at least 30 days' notice before the revision takes effect, unless a shorter period is required to address law, security, fraud, abuse, or an urgent Service change.
By continuing to access or use the Service after revised Terms take effect, You agree to the revised Terms. If You do not agree, You must stop using the Service and cancel any recurring Subscription.
Contact Us
Questions about these Terms may be sent by email to [email protected].